Last Updated: November 24, 2019
2. General Terms
· Reawaaz, LLC. may be referred to as "Reawaaz," “we,” “our,” or “us.”
· We call a user of the Reawaaz Platform a “User,” or collectively, the “Users.”
· "You" and "your" refer to an individual User of the Reawaaz Platform.
· The community platform that we offer at our website (www.reawaaz.com) is referred to as the “Site.”
· The platform and related services provided by Reawaaz, the Site and mobile applications (whether on iOS or Android), including without limitation information provided by Reawaaz to potential and actual Users in relation to the services, together are called the “Reawaaz Platform.”
3. Users Outside of The U.S.
3(a) Important Information for Users Outside of the U.S. – Transfer of Data
3(b) EU-US Privacy Shield
Reawaaz's commitment to comply with the Privacy Shield Principles
Reawaaz is committed to compliance with the EU-US Privacy Shield (as set forth by the U.S. Department of Commerce) regarding the collection, use, and retention of personal information from European Union member countries. Reawaaz has self-certified that it adheres to each of the Privacy Shield Principles:
· Accountability for Onward Transfer
· Data Integrity and Purpose Limitation
· Recourse, Enforcement, and Liability
Accountability for onward transfers
The Privacy Shield Principles describe Reawaaz’s responsibility for personal data that it receives from EU residents under the Privacy Shield and subsequently transfers to a third-party processor. In particular, if third-party agents that process personal data on Reawaaz’s behalf do so in a manner inconsistent with the Privacy Shield Principles, Reawaaz will remain responsible and liable unless it can prove that it is not responsible for the event giving rise to the damage.
Right of access
You have a legal right to request a copy of the personal information that we have about you. You also have a right to correct, amend or delete such personal information where it is inaccurate or has been processed in violation of the Privacy Shield Principles.
Resolution of disputes and complaint mechanism
In compliance with the Privacy Shield Principles, Reawaaz commits to resolve complaints about your privacy and our collection or use of your personal information. If European Union citizens have any queries related to the processing of your personal information under the Privacy Shield framework, we encourage you to contact us directly in the first instance at: email@example.com
For any complaints that cannot be resolved with Reawaaz directly, we have agreed to cooperate with JAMS. If you are unsatisfied with the resolution of your complaint, you may contact JAMS at https://www.jamsadr.com/eu-us-privacy-shield for further information and assistance. These recourse mechanisms are available at no cost to you.
As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints regarding Reawaaz’s Privacy Shield certification not resolved by any other means
Disclosure of EU personal data to public authorities and law enforcement agencies
Reawaaz may be required to share your personal information in response to lawful requests by public authorities.
3(c) EU users and our lawful bases for using your data
Data protection law in Europe contains a number of "lawful bases," which are legal justifications for allowing organizations like us to have your personal information in the first place. We have been careful to ensure we have a lawful basis for using all EU user data. Our lawful bases include:
· Performing the contract, we have with you: In certain circumstances, we need your personal data to comply with our contractual obligation to deliver access to the Reawaaz Platform. For example, if you are a Customer looking for a Vendor to carry out work at your home or office, we need your address so we can communicate the request to Vendors in the approximate area and tell the Vendor you choose where s/he needs to go.
· Legal compliance: Sometimes the law says we need to collect and use your data. For example, we might pass on details of people involved in fraud or other criminal activity to law enforcement.
· Legitimate interests: this is a technical term in data protection law which really means we have a good and fair reason to use your data and we do so in ways which do not materially impact your interests and rights. We sometimes require your data to pursue our legitimate interests in a manner that might reasonably be expected as part of running our business. For example, we will send you promotional communications about our service, subject to your legal rights to opt-out. We also analyze how Users interact with our Site and the Reawaaz Platform so we can understand better what elements of the design are working well and which are not working so well. This allows us to develop and improve the quality of the online experience we offer all our Users.
4. Information Received by Reawaaz
Personal Information Reawaaz collects certain information such as your name, address, approximate geographic location of your computer or mobile device, telephone number, email address and bank account and other Financial Information if you voluntarily choose to share such information with Reawaaz. We do require that you furnish this information when you register with us as a Vendor or a Customer, because we need the information in order to provide the Reawaaz Platform. When you register your account, and through communications transmitted through our Site and your use of the Reawaaz mobile application, we collect information including your name, address, phone number and email address. You also may choose to send Reawaaz personal information in an email message containing inquiries about the Reawaaz Platform. Certain offerings of the Reawaaz Platform, such as newsletters, surveys, contests, and the like are optional and so you are not required to enter them or to give us your data in connection with them. Where you do choose to enter them, we will use your data to operate and manage the survey, contest or similar in connection with our legitimate interest in promoting our business and the Reawaaz Platform.
Cookies and Other Technologies. When you visit websites on the Internet, your browser may automatically transmit information to the websites you visit throughout every visit, including ours. In a similar way, when you use our mobile applications, we will access and use mobile device IDs to recognize your device. Like many websites, we use “cookies” and equivalent techniques through our mobile applications to collect information. A cookie is a small data file that we transfer to your computer’s hard disk.
We utilize persistent cookies that only Reawaaz can read and use, and access mobile device IDs:
· to save your login information for future logins to the Reawaaz Platform;
· to assist in processing items during checkout;
· to hold session information; and
· to track user preferences.
We utilize session ID cookies and similar technologies:
· to enable certain features of the Reawaaz Platform;
· to better understand how you interact with the Site and the Reawaaz Platform;
· to monitor usage by our Users and web traffic routing on the Reawaaz Platform;
· to track the number of entries in Reawaaz promotions, sweepstakes and contests; and
· to identify visited areas of the Reawaaz Platform.
Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Reawaaz Platform and then close your browser.
Third party advertisers on the Site may also place or read cookies on your browser, and we may use Flash cookies (or local shared objects) to store your preferences or display content based upon what you view on the Site to personalize your visit.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the Reawaaz Platform.
We and our service providers may also use "pixel tags," "web beacons," "clear GIFs," or similar means in connection with the Reawaaz Platform and HTML-formatted email messages to, among other things, track the actions of Users and email recipients, to determine the success of marketing campaigns, and to compile statistics about Site usage and response rates. We also engage one or more third party service providers to serve online advertisements on our behalf. They may use a “pixel tag” which triggers a cookie to collect information about your visits to the Site and to other websites, and they may use that information and share and combine it with other information with their partners to show you advertisements for goods and services you might be interested in on the Site and on other websites and apps, including by observing the kinds of products and subject-matter you are interested in and certain demographic information about you.
The following table sets out the different categories of cookies that the Reawaaz Platform uses and why we use them. The lists of third-party cookie providers are intended merely as illustrative not comprehensive:
Type of Cookie
Who Serves (for example)
These cookies (including local storage and similar technologies) tell us when you’re logged in, so we can customize your experience and connect your account information and settings.
These cookies help provide a localized experience by showing you your local metro area.
Site features and Services
Analytics and research
· Google Analytics
Social Media and Digital Advertising cookies and widgets
· Facebook Impressions: We use Facebook Impressions to track the number of people that interact with our content on Facebook.
· Google Sign-in: We may allow you to sign up and log in using your Google account. If you sign up using Google, Google will ask your permission to share certain information from your Google account with us. This may include your first name, last name, email address, profile picture, and general location in order to create an account.
Device Information. When you visit and interact with the Reawaaz Platform or the Site, Reawaaz may collect certain information automatically, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type of Internet browser(s) you use, and information about the way you use the Reawaaz Platform (“Device Information”). We may use Device Information to monitor the regions from which Users navigate the Site or the Reawaaz Platform and for security and fraud prevention purposes. Tools with the goal of anonymizing certain Device Information (like the TOR network) are forbidden on the Reawaaz Platform. While we respect your right to hide this information, we believe that doing so is in conflict with the spirit of our platform and our desire to host an open and honest marketplace. Use of such tools hampers the functionalities of the Reawaaz Platform.
Identity Verification. We may collect personal information, such as your date of birth, and address, to validate your identity or conduct background checks (“Identity Information”).
Financial Information. To help Vendors set up a payment account and help Customers make payments to Vendors and pay fees, we may collect financial information, including name, address, credit card number, bank routing numbers, tax information, and any other payment information (“Financial Information”).
Location Information. When you visit the Reawaaz Platform via a mobile application, we use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located in and display a location map to improve service for our Users. We will not share your current location obtained in this manner with other Users. If you do not want us to use your location for the purposes set forth above, you should turn off the location services for the mobile application located in your account settings or in your mobile phone settings and/or within the mobile application.
5. Reawaaz's Use of Personal Information
Reawaaz uses Personal Information (including Identity Information and Financial Information) for the following purposes:
· To operate and make available the Reawaaz Platform. We use your data to connect you with other Users in order to enable the completion of, and payment for Services;
· For billing and fraud prevention, on the basis of our legitimate interests in ensuring a safe and secure environment in which Customers and Vendors can meet and conduct business;
· To analyze Site usage as necessary for our legitimate interest in improving the Reawaaz Platform to grow our business;
· To contact you and deliver (via email, SMS, push notifications, or otherwise) administrative notices, marketing notifications, offers and communications relevant to your use of the Reawaaz Platform as necessary for our legitimate interests in proper communication and engagement with our Users and in promoting our business;
· To provide you with customer support in order to fulfill our contracts with Users;
· For internal market research, troubleshooting problems, and detecting and protecting against error, fraud or other criminal activity for our legitimate interests in ensuring a safe and secure environment in which Users can meet;
· To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users;
· To enforce our Terms of Service in our legitimate interests in ensuring our rights are complied with; and,
Analytics and Market Research. Reawaaz may analyze your information and web navigational data based on your interests, and may use the analysis from this information in a way that doesn’t reveal a name, email address or other "real-world" identity (“Market Analysis”) in order to market the Reawaaz Platform, improve the likelihood of a sale to a group of potential Users, and increase the likelihood that a group's experience with the Reawaaz Platform is relevant to its interests as a whole, as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.
Reawaaz uses information to sell services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services, and growing our business.
Cell Phone Numbers. Reawaaz may use your cell phone number to call or send recurring text messages to you, using an auto dialer or prerecorded voice, in order to provide you notifications about Services, for marketing purposes (with your consent where required by law), and to administer the Reawaaz Platform. If you would like more information about our policy, or to opt out, please review below or visit https://www.reawaaz.com/en/page/admin/Privacy. You may be liable for standard SMS and per-minute charges by your mobile carrier. Reawaaz may also message you via “Push” messaging, which you can opt-out of on your mobile device. Data rates may apply.
Financial Information. We use Financial Information solely as authorized by you in order to operate the Reawaaz Platform and, in particular, to ensure that Vendors are paid by Customers. We do this as necessary for our legitimate interests in providing our platform and services. To keep your financial data secure, we do not store full credit card information on our servers. We have contracted with a third party to process your payment card information.
6. With Whom Does Reawaaz Share Information?
Third Party Agents. To operate the Reawaaz Platform, including processing your transactions, we may share your information with our agents, representatives, contractors and service providers (“Agents”) so they can provide us with support services as follows:
· Email origination,
· Fraud detection (currently carried out by our provider Stripe);
· Receipt or support services,
· Customer relationship management services,
· To otherwise help us provide the Reawaaz Platform, including all of the things described in the preceding section.
Other Users. Reawaaz facilitates contact between Customers and Vendors and reserves the right to share a Vendor’s contact information (e.g. phone number, or email and postal address) with a Customer and vice versa, or with their legal or other representative, in order to facilitate the resolution of a dispute related to or arising from an interaction between two or more Users of the platform. This exchange of information is a mandatory part of the Reawaaz Platform.
Legal Obligations Reawaaz may disclose personal information or User Generated Content, including location data or communication data, to a third party if required to do so by law or pursuant to a court order, warrant or subpoena. Reawaaz reserves the right to disclose personal information from both private and public areas of the Site and the Reawaaz Platform in the absence of a court order warrant or subpoena if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or Reawaaz or its partners, parents or affiliates.
It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).
You may opt-out of receiving communications from us and our partners, remove your information from our database, choose to not receive future communications related to the Reawaaz Platform, or cancel your account by logging on to the Site and clicking on the “Account” tab, or by contacting us at https://www.reawaaz.com
During registration you choose whether to receive marketing correspondence from either Reawaaz or its partners and whether you want to participate in a variety of Reawaaz programs. This information remains on your Profile where you can, at any point, easily edit it to indicate that you have changed your mind. After logging on, click on the “Account” tab, then select “Notifications” to make your selections. We may occasionally contact you with information about special events, sales, activities, promotions, contests, submission opportunities and programs. You always have the option to ask Reawaaz not to contact you with this information again.
You can opt out of receiving promotional communications from Reawaaz sent via text message at any time by following the instructions provided in those messages to text the word, "STOP". Please note that opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt-out of receiving promotional communications, Reawaaz may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or Reawaaz’s ongoing business relations.
If you receive unsolicited email from a Reawaaz domain, please contact us at https://www.reawaaz.com
8. Reawaaz's Information Retention Policy
We retain personal data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.
You have the right under certain circumstances:
· to be provided with a copy of your personal information held by us;
· to request the rectification or erasure of your personal information held by us;
· to request that we restrict the processing of your personal information (while we verify or investigate your concerns with this information, for example);
· to object to the further processing of your personal information, including the right to object to marketing as mentioned in the Choice/Opt-Out section above; and
· to request that your provided personal data be provided to you in a structured, commonly used and machine-readable format.
Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time. You can also change your marketing preferences at any time as described in the Choice/ Opt-Out section above.
You can exercise your rights by by clicking on the “Account” tab, then selecting “Notifications” to make your selections, or by contacting us at https://www.reawaaz.com
9. User Generated Content
Vendors who have provided Reawaaz with any videotape, film, record, photograph, voice, or all related instrumental, musical, or other sound effects, hereby consent to our use of these materials as User Generated Content in accordance with Section of the Terms of Service.
10. Reawaaz’s Security of Collected Information
Your Reawaaz account is password-protected so that only you and authorized Reawaaz staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your Reawaaz account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.
Reawaaz expressly disclaims any liability that may arise should any other individuals obtain the information you submit to the Reawaaz Platform.
11. How Can Users Update Their Information?
You can update your Personal Information at any time by logging in and clicking on the “Account” tab. There you can view, update and correct your account information.
So that we can protect the integrity of sensitive data, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since children under 21 are not allowed to register as Users, we need to take reasonable measures to preserve the accuracy of our Users' ages.
Our databases automatically update any Personal Information you edit in your profile. Information transmitted through boards, chats, polls or through any other means remains in our databases and becomes the property of Reawaaz upon submission.
12. Notification of Changes
13. Children’s Privacy and Note to Parents and Guardians
We do not knowingly collect personal information from children under 13 years of age. The Reawaaz Platform is not directed to children under the age of 13 and children under 13 are not permitted to use the Reawaaz Platform. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will delete or disable such information. If you are a parent or guardian of a child under the age of 13, and you believe that your child has provided us with personal information, please let us know at firstname.lastname@example.org
15. Contacting Us?
Reawaaz's staff will respond to all requests sent through mail or email from Users and parents of Users with questions about privacy or the types of personal information is stored on the Reawaaz database, or requests to nullify such personal information.